Battling The Geforce Experience Red Line

For the last year I have switched between 3 different gaming machines  (1 laptop and 2 desktops), and all of them I have had nightmares getting geforce experience share functionality to either work or work consitantly.  If this guide helps at least one other person with these same issues it will be worth writing as this has got to be one of the most frustrating things to deal with.

First off from what I can tell there is no log file for geforce experience, no error messages around the sharing functionality, and no error codes anywhere. Why? I really dont know and as a developer myself this really grinds my gears, but oh well time for some trial and error I guess.

I am going to list the various methods of fixing the geforce experience share functionality where you see a red line through the share/record icon on your screen. There are quite a few and each have varing levels of success but I suggest you try them all.

The following solutions are for Windows 10, some may work for windows 8/8.1 but they are untested.

Basic Reinstall of Geforce Experience

As simple as this is, I have seen it work, so it is definately worth a try.

– Log out from GeForce Experience and close it.
– Uninstall GeForce Experience by going to Control Panel > Programs and features and right clicking on GeForce Experience.
– Go to C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience and Delete GeForce Experience folder

Now restart the PC and then reinstall GeForce experience from:

http://www.geforce.com/geforce-experience/download

DDU (Display Driver Uninstaller)

This seems to be top of everyone’s list. The DDU software removes all traces of your display drivers, along with temporary files and cached files. Seems to be the best way to hard reset your graphics drivers. I would strongly suggest you run it in Safe Mode and using the option to “Clean and restart” (should be the top one).

It can be downloaded here:

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

During running this dont be alarmed if your monitor goes on and off, also once it has complete your machine will have no display drivers so you will probably be set to a very low resolution. Your machine will also reboot automatically when the application has finished.

Once your computer has rebooted you can re-install geforce experience from :

http://www.geforce.com/geforce-experience/download

Once installed you can re-install your graphics drivers through geforce experience.

Windows Media Pack Required

This has fixed my issue multiple times and is definately something that is verified as working however it only works on Windows 10 installs that are the N version.

You can find out whether you are using an N version of Windows 10 by going to

Select the Start  button, then select Settings  > System > About

Find the Edition field. If There is an N or KN at the end of your edition you can attempt this fix, otherwise move on to the next one.

Currently this is where it can be found :

https://www.microsoft.com/en-us/software-download/mediafeaturepack

Download the pack from the link in the bottom of the page.

Install it and reboot.

** Be aware that new versions do come out and it may be wise to google for the latest version **.

MSI Afterburner + RTSS

If you do have MSI afterburner installed and/or use RTSS (Rivatuner Statistics Server), updating this to the latest version can work.

Latest version can be found here :

 http://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html

Also setting its global application level to none has been known to work.

Simple Services

1. Bring up the Windows Search option.
2. Type in “msconfig.exe” (without the quotes) and hit ENTER. This should bring up the System Configuration window.
3. Click “Selective startup” option.
4. Uncheck “Load startup items”
5. Click the “Services” tab
6. Check the “Hide all Microsoft services” box
7. Click Disable all
8. Now re-enable only the NVIDIA services
9. Click OK
10. Restart Windows
11. Once back in Windows try launch GeForce Experience againI haven’t had much sucess with this but it is always something that Dell customer support ask me to do.

Known Conflicting Software

1. Kaspersky Internet Security
2. Razer Synapse software
3. KeyBot (comes with some ASUS motherboards/systems)
4. ASUS GameFirst (comes with some ASUS motherboards/systems)
5. Panda Cloud anti-virus
6. AVG Internet Security 2013
7. K9 web protection software
8. ESET nod32 Antivirus
9. Malwarebyte

This list was given to me by a dell customer support agent, I am a bit dubious about any of the antivirus software being the cause but I thought I would show them anyway. I have read alot of posts where the issue has turned out to be software like ASUS GameFirst or the Razer Synapse.

Different User Account

If there is something with your current user account (software or configuration) that might be the root cause, creating a clean user account can be a good way to rule them out.

Here’s how to create another account on your PC for a child or someone else who doesn’t have a Microsoft account. Once you create a password for a local account, don’t forget it—there is no way to recover a lost password for local accounts.

    • On Windows 10 Home and Windows 10 Professional editions:

      • Select the Start  button, then select Settings  > Accounts > Family & other people > Add someone else to this PC.

      • Enter a user name, password, password hint, and then select Next.

    • On Windows 10 Enterprise edition:

      • Select the Start  button, then select Settings  > Accounts > Other people >Add someone else to this PC.

      • At the bottom of the page, select I don’t have this person’s sign-in information, and at the bottom of the next page, select Add a user without a Microsoft account.

      • Enter a user name, password, password hint, and then select Next.

       

 

  • To make the new account an administrator account, select Start  > Settings  > AccountFamily & other people (or Other people, if you’re using Windows 10 Enterprise), and select Change account type. Under Account type, select Administrator > OK. Restart your machine and sign in with the new administrator account.

After creating another user account check if you are facing same issue in different user account also.

Experimental Features

1. Enable “Allow Experimental Features”
2. Close GeForce Experience
3. Navigate to C drive> program files (86)> NVIDIA corporation> GeForce experience
4. Delete the Share.json and GeForce Expereince.json files
5. Relaunch GeForce Experience and then close it.
6. Reinstall GeForce Experience. http://www.geforce.com/geforce-experience/download
7. Restart the PC and check if share works properly.

Recording Location

This is a bit of a hail mary but I have seen it work. In the share settings for geforce experience share you can set where the recordings are saved. There are actually two paths to be set

  • The location for temporary files (where the files are stored while recording etc)
  • The location for videos (the final videos)

I used to have both of these set to my Internal HDD as its much larger than my SSD on which I have my games and geforce experience installed on. If you have this same setup I would suggest changing the temporary files location to your SSD. I’m not sure if this is causing factor but I have read posts where people have used this as the solution.

File Space

Its a rather simple thing, but make  sure that you have enough space in the recordings files and temporary files location. If these are running low you will need to free up some space.

If All Else Fails

Contact NVIDIA Customer Support. They are friendly enough, however most of what they will ask you first is above. After those you may get put in touch with a higher level technician via email. Worth a shot.

http://www.nvidia.com/object/support.html

(Choose the NVIDIA Geforce Experience Menu Option)

Good Luck!

NB: If anyone else has any other ways of fixing this please leave a comment reply and I will add it to the blog, the information online is so scattered and old I would be happy to add more information here if it will help others.

:Update

After trying for so long to use this software, and trying to get it to work continuously after every driver update seeming to break it and every game seeming to have different issues I have finally given up on geforce experience. Unfortanately this software just has too many bugs and the effort that has gone into it by nvidia is rather pitiful and I cant recommend it at all, using it is just such a painful experience.

My recommendation is to use OBS, 100% use OBS. With its NVENC hardware encoder there is very little difference in performance. It is superior in every way and not riddled with any of the awful bugs geforce experience has. If you are a bit overwhelmed with OBS, then something like streamlabs might be a better choice, especially for streamers.

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